(25 Aug 2014, 8:12 pm)Drifter60 wrote It's hardly strenuous task for the customer services to look at their service times, if people are needing a bus quick and are on there phones downloading timetables isn't always easy. Often people don't know which service too.
And if I'm wanting a bus between Sunderland & Monkwearmouth or Newcastle to Gateshead there's a whole host of service go between those locations downloading each service timetable isn't practically when Customer Services can do it and help the customer.
Some people are clearly in their own home when asking. I have seen questions structured like this:
'What time is the first (service number) from (place)?'
Would you ask that from out on the street on your mobile phone? Highly doubt it. Most households these days do have at least 1 PC in their home to find out. If they are so addicted to their phone, whats wrong with the GNE app? Its certainly more precise than paper timetables.