(25 Aug 2014, 8:12 pm)Drifter60 wrote It's hardly strenuous task for the customer services to look at their service times, if people are needing a bus quick and are on there phones downloading timetables isn't always easy. Often people don't know which service too.
And if I'm wanting a bus between Sunderland & Monkwearmouth or Newcastle to Gateshead there's a whole host of service go between those locations downloading each service timetable isn't practically when Customer Services can do it and help the customer.
Perhaps you've identified room for improvement then? A mobile site where a user can enter a 'From' and 'To', and a list of services, times, and fares are displayed? I guess it'd sort the issue of times out, downloading a full timetable on a phone, and people not knowing single/return fares in advance?
I do agree it's hardly a strenuous task, but it's perhaps one that should be automated. It would certainly provide cost benefits in the long run.