With the streamlining of bus services into the 'hub and spoke' model, is it any surprise passenger numbers on buses appear to have increase?
I would love to see the actual number of customers using services opposed to the number of passengers per service - to see what correlation there is between a customer being counted as a passenger multiple times.

Re Secured work - I can't see secured services accounting for such a big number of passengers. If 90% of services are secured commercially, then the figures given can't be the remaining 10%.

As well as the point above about unaccounted passengers, how do Nexus monitor the Metro passengers who have bought a transfer or Day Rover?

I'm wondering how genuine these figures are, or if they are based on some sort of sample. After all, researchers can't determine how many million watched Coronation Street last Friday can they?