Good morning Andreos,
Thank you for taking the time to contact Nexus concerning the services which are operated by Central Taxis Gateshead.
I am aware of reports received from other sources, of allegations that the 37 had been failing to operate into Biddick Woods Estate. There is no excuse for the driver failing to serve the stop as it is registered with the Traffic Commissioner to operate into the estate. I have contacted the Operations Manager at Central instructing them to ensure all drivers are fully aware of the requirement to operate the whole route correctly. In addition, both myself and a colleague have spent time between us this week observing the service to see what route the bus takes. I’m pleased to say that on the observed trips the bus operated correctly.
I will however contact Central again with the specific dates and times that you give in your email and instruct the Operations Manager to investigate respond to me.
Generally, in the early weeks of operation a number of cases of drivers operating incorrectly were identified and all of these have been raised by my manager with the management at Central, though it is interesting to read that you have seen anomalies recently. Please can you advise what part of the 73 and 515 that you saw operate the wrong route?
I will schedule some time to observe the 37 again soon to observe how the service operates and I will respond to you once I receive I receive the outcome of Central’s investigations.
Thanks again for your email
RE: Gateshead Central Taxis
My response from Nexus earlier today
'Illegitimis non carborundum'