(23 Sep 2014, 8:17 pm)aureolin wrote I don't know the area around East Durham much at all, but I'd think anything they're running into Sunderland would perhaps suffer from the same problem as the X2 down Durham Road.
We know the passenger flow on Durham Road is thick and fast, and also that there's a massive gulf between what you'd see in the figures for the 21 and for the X2. Problem with the X2 though, is that between Pity Me and Eldon Square, there is not a single other Arriva connection in sight. Some 50 minutes of travel time, with god knows how many stops.
If there were say a few local services in Chester, a few in Gateshead, and the odd connection to Washington? Probably a completely different story.
That being said, it doesn't cater for drivers not knowing the product, and it's a disgrace that this is still being mentioned on here. It must have been at least a year ago since Dan first complained to Arriva. If you're not going to look after your customers, then another operator will be more than willing to.
I'd like to see a Chester-le-Street-Fence Houses-Houghton-Sunderland service.