(07 Oct 2014, 7:22 pm)aureolin wrote Nope. I did have a couple of missed calls from their geographical number, despite requesting a response in writing. I do like that they attempt to pick up the phone and informally resolve the issue, but it's a bit too late in the day for my liking. It's the sort of thing you do in the first couple of days! And not to people who specifically state a medium for response.
When I sent my complaint about the X93, I got the same. They eventually left a voicemail, asking me to get back in touch with them quoting a reference number.
If my memory serves, I also requested a response by e-mail as I was busy with school (possibly during or near exam time), but still got the phone call...