(12 Jul 2013, 1:27 pm)Andreos1 wrote Hahaha, hope that isn't you questioning the integrity of a Passenger Focus survey - an impartial, independent Government Organisation (apparently).
I wasn't accusing them, but got hauled over the coals by someone accusing me, just the other day in the Press Cuttings thread
I think they have the building blocks to do a lot of good, but they really need to analyse what they're doing and dramatically improve it. A government minister (Damien Green) said not so long ago that 20% was "no mandate". So their words - not mine.
Page 20 to 27 in the PDF document on the link I posted previously shows an example of the form that's given out to passengers. The survey has no fewer than 46 questions for a start. It's unrealistic to expect someone to spend the time to complete such a survey when they're not being given a proper explanation of it when it's handed to them. Whilst I understand they need to be specific to do a report, they could actually get a lot of answers for themselves without asking it on a survey.