(22 Oct 2014, 7:23 pm)Dan wrote The Nexus Annual Reports and Accounts offer Performance and Development for the past three financial years, which I have attached for the convenience of everyone.
During 2011/12:
During 2012/13:
- Metro patronage also declined by almost 2.4 million in 2011/12 and fell just below 38 million journeys. The impact that this loss of patronage has on Nexus’ financial performance is kept under constant review.
- Metro Charter punctuality was 88.4% during 2011/12, an improvement on the 86.5% in the previous year.
During 2013/14:
- Metro patronage declined by around 500,000 in 2012/13 to 37 million journeys. The impact that this loss of patronage has on Nexus’ financial performance is kept under constant review.
- Metro Charter punctuality was 86.0% during 2012/13, a decline on the 88.4% in the previous year.
- Metro patronage declined by 1.3 million in 2013/14 to 35.7 million journeys, half of which is attributed to Major Line Closures, a necessary feature of our Metro: all change modernisation programme. The impact that this loss of patronage has on Nexus‟ financial performance is kept under constant review.
- Metro Charter punctuality was 82.6% during 2013/14, a decrease on the 88.0% in the previous year.
Whilst there are discrepancies in the reported figures of Metro punctuality (see italics above - reported as 86% in 2012/13, though 88% in 2013/14), it is evident that Metro Charter punctuality has decreased year on year, which I'd argue could in part contribute to the decline in Metro patronage too (amongst other factors).
I was thinking more pre vs post privatisation, so something for a few years before Apr 2010. I don't think the annual reports really paint a picture at all, as to me, it's another case of an organisation more than happy to hide behind a percentage. I'm assuming there'll be a record held somewhere of monthly/quarterly performance reporting, which would include the incidents during that period.
On a related note, has anyone else found that the Metro performance posters appear to have disappeared from the website?