Of course, we've seen discussions like this before regarding differing fares on services between Newcastle/Gateshead and Wrekenton.
The difference in this example is that such fare anomalies are occurring on the same family of services - in this case services 10A and 10B.
Jayne Cuskern Go North East
15 hrs ·
Please can you let me know how much it is to get the bus from dale view gardens crawcrook to Ryton as I have always paid £1.50 but now the drivers are saying its £2 and only £1.50 from the lambs arms seems a huge jump sd they are on the same road? ??
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Sharon Dixon likes this.
Jayne Cuskern I've been in touch with them a few times they always say its £ 1.50 but the 10b class that stop as Prudhoe which is the problem that's why I need something solid to show the drivers as they didn't believe ne when I said gne had said
Like · Reply · 52 mins
Go North East Sorry, I'm afraid this is due to the structure of the fare stages. It's £2 on the 10B and £1.50 on the 10A. It's £1.50 from the Lambs Arms on either service.
Like · 39 mins
Sharon Dixon This is not right, totally unjustified. The HEXHAM 10 bus did the same journey past our area yet we did not pay to go to Prudhoe on the 10. The machines need changing.. the fare stage has always been to the end of our village even on the 10b. You give us a bus we need to pay more to use than one of your other buses.
Like · 29 mins
Jayne Cuskern But why does the fare stage change at the lambs surely it should be the first stop in the village / county
Like · 1 · 29 mins
Go North East I can certainly pass your suggestion onto our commercial team for consideration when the fare structures are next reviewed.
Like · 26 mins
Jayne Cuskern Should we not have been informed when the fare stage was moved from dale view to the lambs?
Like · 24 mins
Sharon Dixon The truth is that the fare stage has not changed and should not need reviewing. It is an oversight when they changed the route surely.
Like · 10 mins · Edited
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Sharon Dixon Can you pass it on to the commercial team today as a matter of urgency.. how can you justify having two prices for the same journey. We need them to realise there has been an error. It is probably very easy to sort out.
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