(04 Nov 2014, 6:49 pm)Dan wrote As a general statement: I rarely check the bus operators' Social Media pages in comparison to other members of this forum, but I have seen more customers querying fares for Go North East than the other 'big two', and perhaps this is why this thread is primarily dominated by Go North East pricing anomalies. Having the largest network perhaps accounts for more pricing anomalies too, though I suspect Arriva's fares would be more regularly discussed if it was simply down to this. I honestly do think that if the purpose behind this thread was to uncover the reason behind the anomalies we have discussed, then someone volunteers to e-mail the company in question. We may or may not get justification, but I certainly believe that the Customer Service teams would pass the details onto the relevant department within the company for review...
Believe it or not, I very rarely check out the bus operators social media pages nowadays although I admit that I used to regular visitor in the past. The reason I checked the other day was because someone told me about the planned road-closures in the Annfield Plain area. As I work, and deliver, around the Derwentside area, those closures potentially affect me. GNE's Facebook page, I find, is a convenient and useful source of information for this specific purpose. Hopefully, I won't have any deliveries in Annfield Plain tomorrow, but at least I can plan an alternative route if need be. Anyway, I digress...