(23 Nov 2014, 10:15 am)Dan wrote I suppose so, but customers have the perception that it is free because they don't have to pay for direct access to the Wi-Fi.
McDonalds - and other businesses - work in a very similar way. Indeed, McDonalds charges you a tiny percentage for the ability to sit inside of the restaurant, even if you might choose to take your "meal" out.
On this basis can I claim a partial refund for all of the non hybrid journeys I've been on. B7 refund? Wifi very rarely works, I've even got an email from GNE customer services stating as much
Do I get reduced costs on evenings, Sundays? No 7 minutes