(23 Nov 2014, 10:59 pm)Dan wrote I'm not saying it just to defend the company... They want customers' views, which is why the consultation is being held in the first place, and this is a fact. They've gone to the cost of printing posters and pinning them up on Deptford-based buses, they've advertised the consultation on the website and they've advertised the consultation on their Social Media pages. This is a company screaming to attract attention, to get their customers opinions. So yes, I say this very confidently, 100%.
If the company were to stand in Park Lane day-by-day, then the chances are they'd get the same results. The majority of people follow the same routine each weekday due to work or educational commitments. Granted, people with varying shifts do not follow the same routine, but I'd suggest that these people are in the minority... The majority of people who are unemployed (either because they can't find a job, are unable to work, or have retired) have the freedom to go out when they please can attend if they wish; they should be aware of the consultation taking place, due to it being heavily advertised.
If the company was going to get the same results from holding the consultation on one day as they would holding it on three, why bother? It's a waste of time, money and resources.
Service changes aren't designed to spice things up when things are looking dull. They're not to entertain, so how could they be classed as 'boring'? They're there to meet the changing needs of customers, to work from service suggestions sent to the company, or to make the network more profitable as it has become (or is becoming) unsustainable.
Um on paper Dan yes. Maybe I'm too synical but it seems to be the consensus on this forum that it isn't the best of efforts this time from GNE. Michael, Andreos, Aureolin and myself have all said we couldn't attend tomorrow and/or believe more days in Park Lane were best.
I'm still not confident 8-4 is good for workers eithers, a 8:30-5:30 or similar working day isn't too out of the ordinary. I do usually pass through Park Lane Tues, Thu, Fri at approx. 8:30 but I certianly haven't time to digest a load of changes I'm usually rushing to catch the metro or a bus. I'm sure a lot of people are the same.
I do understand why changes happen, it doesn't change the fact the frequent changes don't help customer confidence. I've got a friend who lives in town end farm I think it is, and told me she just gets the 56, and even told me the '36' goes past her house I pointed out the 36 got axed a few months back.
This then suggests that passengers are becoming tired of change and just opt for the 56 which has been the same for quite some time.