@Citaro5284
Each and every person who posts on the companies social media pages and the majority of the members in here, are customers of the business.
Whilst I can't speak for everyone, I am pretty sure they don't go about putting the company down for the sake of it.
Some have experience 'from the inside', the majority don't. Either way, the decisions made by the company affect each and every one of those customers/stakeholders.
Whether it is their buses being curtailed for operating reasons, a service being reduced for financial reasons or a bus breaking down for mechanical reasons - they are entitled to a view, an opinion or a say.
Yes, the company is a business.
Without customers, there is no business. Some people need to remember that.
It's that vicious circle - annoy customers and (where possible), they go to the competition. They may learn to drive or look for alternatives. Those unlucky enough to remain - may see their service reduced due to low passenger numbers.
Those passenger numbers may not have reduced, if the company demonstrated more of an interest in them initially.
RE: Go North East - Latest
'Illegitimis non carborundum'