(25 Nov 2014, 1:19 pm)AdamY wrote The problem with fairness is that it's subjective. What I might feel is a fair comment others might feel is unfair.In my opinion, that is fair.
For example, for the last two Mondays I have used GNE to travel into Gateshead and back. I've made four journeys using eight buses and, based upon my experience, I'm sick of the service already. Four of those buses have been late and the actions of two bus drivers have caused me to miss connecting buses at Metrocentre. I've also noticed that while drivers are under no obligation to wait for passengers running for the bus at bus stops, drivers of the buses I've been on have no problem on waiting for members of GNE staff running for their bus while standing at the bus stop near the Riverside depot - even though these members of staff are, like passengers, late.
Is this comment fair or unfair?
If it were me being affected by this, I'd complain to Customer Services who in turn would pass the message onto the appropriate depot managers who could actually do something about it, though.