(25 Nov 2014, 1:25 pm)Dan wrote In my opinion, that is fair.
If it were me being affected by this, I'd complain to Customer Services who in turn would pass the message onto the appropriate depot managers who could actually do something about it, though.
Considering that GNE have excellent customer service staff, and many ways to contact them, this is what I would do. In the inerest's of fairness I would give the company the chance to respond before going public.