(25 Nov 2014, 2:25 pm)AdamY wrote People do give the company the chance to respond before going public. Some receive correspondence directly referencing their concerns while others receive a blanket reply. Reportedly, some receive no response at all. For my problem, which I deem to be trivial, I don't see any point in taking it up with customer services. I allow plenty of time for my journey to Gateshead and have no pressing engagements when travelling home. Buses were late and connections were missed but overall the impact was minimal. However, I do not appreciate standing around a bus station waiting close to half an hour to traverse a section of route which has six buses per hour. To be fair, I don't think GNE would be able to address my concerns as the latter part(s) of my journey takes part during peak hours. But I still have the right vent my frustration based upon my own travelling experience.
I've had a similar issue with Central Station services of late which seem to be wildly erratic. Now I can see how the Central Station roadworks are affecting GNE's service but Stagecoach to who I connect to are spot on time.
I struggle to see how Stagecoach can successfully run high frequency routes (39/40 for example) through congested areas similar to the Angel yet GNE can't. Is there something awry in scheduling?