(04 Dec 2014, 7:16 am)Dan wrote The use of the term 'low rail adhesion' is considered by some to be patronising; whilst I hadn't actually thought of it in that way myself, my friend brought it up when she suffered another late-running train and she saw the 'Delays to service' message one hundred times.
Using jargon, and making a campaign to explain the jargon, seems a little pointless if your audience wants to be spoken to in plain English.
Just to follow on from this, just had a quick check through the local bus operators and Metro's Facebook pages to see if there was any mentions of snow and possible disruption this may cause...
Stumbled across this post... The comments are interesting - it seems it's not just my friend who doesn't like the use of jargon!