(24 Dec 2014, 1:25 pm)gtom wrote Totally different places. It's better for passengers. It's indoors, warm, seating with shops and toilets. It's staffed, has information and security.
CLogging up Pilgrim St which other operators use as a major thoroughfare and which is a dark grim street with abandoned semi derelict units is not an attractive option
Better management of the situation could see control tell a CLS service that there's 2 Angels infront so turn left on Percy and head to Wilko
In fairness I hardly ever walk down Pilgrim St as it looks very grim.
It is usually Chester terminating journeys that don't pick up in Eldon Sq, except one time when it happened on a Durham bound journey and all the concession pass holders ended up getting on the X2 that day.
Moving the 21 to Pilgrim St would probably not stop bunching up.