(29 Dec 2014, 8:22 pm)aureolin wrote To be honest, I think the majority of changes are really positive. I just wish they wouldn't beat around the bush when informing customers. If you've changed something, just tell them, don't tell them that they can be closer to the shops or whatever. It wouldn't go a miss to actually give your customer services staff a briefing too. In addition to that, I'm not a fan of a route massively changing (i.e. 35 & 36), yet retaining the same service numbers.
My beef with the 36 route number is that there is the X36 from Sunderland too which runs to a completely different route which could be confusing to people. I think they went with the 36 as its service number because it is the closest number to 35 but couldn't number as service 34 as there is already a service 34/34A in Chester and this would cause confusion.