(30 Dec 2014, 4:05 pm)mb134 wrote Yep...
I sent two complaints on two days in the same week about the same issue (I was seriously annoyed on the second day anyway and that made it worse hence they got an email).
First was sent on the 1st, second on the 4th.
I received general responses telling me to fill a form out so they could find out which exact buses they were. These were recieved on the 8th and 10th, and replied to. So yeah a month to tell me to report it to the driver when it happens again basically... 

I've had a voicemail left this morning about one of mine, despite asking for any correspondence to be made via email. Will call them back shortly and ask them to do just that. It's been that long that I had to dig through my emails to see what it was actually about, and I'm still non the wiser!

Also had a response on Christmas Eve, about a GNE complaint I'd made during the first week in December. Despite waiting almost three weeks for a response, I was told that 'the service' suffered high levels of delays due to traffic congestion. Despite a number of different services, on a number of different routes, being the subject of the complaint.

Two examples of customer services not reading what customers are writing to them. It's either that, or they choose to do otherwise, which is worse imo.