(30 Dec 2014, 4:28 pm)aureolin wrote I've had a voicemail left this morning about one of mine, despite asking for any correspondence to be made via email. Will call them back shortly and ask them to do just that. It's been that long that I had to dig through my emails to see what it was actually about, and I'm still non the wiser!

Also had a response on Christmas Eve, about a GNE complaint I'd made during the first week in December. Despite waiting almost three weeks for a response, I was told that 'the service' suffered high levels of delays due to traffic congestion. Despite a number of different services, on a number of different routes, being the subject of the complaint.

Two examples of customer services not reading what customers are writing to them. It's either that, or they choose to do otherwise, which is worse imo.

It's not on, it seems like they're not putting any actual thought into the responses they are giving. It looks as though they don't really care if the bus is late and why. 

Take part of my complaint, I stated that part of the allocation (specifying which vehicles) were always cold, and late. Theu responded to the cold bit, half of the complaint. So not only did they not fully respond it seemed to me like they didn't read my complaint thoroughly enough, if they had I wouldn't have needed to fill out a specific journey form so they could find the bus that I had a problem with they would have instead had a look at all buses I was complaining about. 

Now they expect me to complain every time it happens, even though they could have already sorted kt if they read it properly