(31 Dec 2014, 5:09 pm)Dan wrote I obviously cannot argue against direct experiences of breakdowns, but I wasn't aware that the Volvo Hybrids regularly did breakdown... They're still fairly new buses, and certainly should not be suffering problems so early in their predicted life span.
What I would say is slightly more plausible is that, like a lot of Wrightbus products, the "Angel" allocation are facing problems which are electrical rather than mechanical... So a bus may have to come off at Chester-le-Street to be replaced by a corporate liveried vehicle due to an issue with a light on the dash, or something similar...
In terms of Customer Service...GNE need to talk more. Please fill in the form and sorry here's a buzzfare tend to be the response. I've even asked them to stop sending me free tickets and just explain the reliability of the Angel beyond traffic (understandable)
I don't like the layout of the hybrids in terms of seating, would prefer a Enviros (of any double deck distinction)