(31 Dec 2014, 5:23 pm)gtom wrote In terms of Customer Service...GNE need to talk more. Please fill in the form and sorry here's a buzzfare tend to be the response. I've even asked them to stop sending me free tickets and just explain the reliability of the Angel beyond traffic (understandable)
I don't like the layout of the hybrids in terms of seating, would prefer a Enviros (of any double deck distinction)
I think they'd struggle to do that though - traffic is the main contributing factor for delays to service 21... All services with a frequency of 10 minutes or greater - regardless of who operates them - suffer the same problem.
As soon as they start suffering delays, they start picking up more passengers who have started to wait for the next bus, and so the delays continue and the buses end up starting to bunch up and overtaking each other at each stop.
The "Angel" B5s actually only have 66 seats compared to the "Tyne Tees Xpress" B9 examples which have 73. I much prefer the B5s to the B9s on the basis that they're more spacious.