I can't get my head around why there would be any complaints regarding any of the major services terminating and/or picking up on Pilgrim Street or Blackett Street. Literally, all they have to do, is walk across, through that little garden area and they're in Eldon Square Shopping Centre!
Or, as an alternative, make the absolute top earners stop in Eldon Square, and let the other GNE services terminate on Pilgrim Street or Blackett Street. That would be ideal for customers, and generally look best, if Service 21, Service 56, Service X1, etc all terminated in Eldon Square Bus Station.
RE: Go North East: Service Suggestions
bazmaba