(30 Jan 2015, 6:33 pm)Robert wrote I don't think anybody has a right to complain about the recent service changes. Go North East held that consultation in Park Lane long before the changes were made and if they couldn't make it, they could have used their brains and contacted them in a different way such as through email or phone. The public were given plenty of opportunity to give their opinions and plenty of notice of the changes so i don't think it should be taken as a surprise by anybody.
We can all remember the consultation, where representatives turned up late and were there once, questioning passengers who happened to be in the area over the several hours they were there.
Passengers on other parts of the routes, going in different directions or getting off prior to Park Lane weren't asked.
Passengers who couldn't get to the event, were unable to find out about the changes when they asked the operator via email or social media.
Passengers were unable to voice their concerns to the changes, as they had no idea what the changes were, (unless they were a member on here) until the announcements informed us all they were happening.