Seeing as the 36 was a whopping 14 minutes late yesterday, and has been not running to time for quite a few times I've used the 09:50 (scheduled) to get to my stop...I decided to inquire.
Me: Hi - would you be able to explain to me why service 36 is always seriously delayed on Sat mornings when I get it...(1/3)
Me: When I get it to Houghton-le-Spring. It's normally only a few minutes late, and I understand it is busy heading into...(2/3)
Me: Chester-le-Street on Sat mornings, but yesterday the 09:45 CLS to HLS which gets to my nearest stop at 09:50, came at 10:04!
My response....
Go North East: Very sorry to hear this, Marcus. We'll get this service looked into.
...am I the only one who would expect some sort serious explanation for a service being 14 minutes late??...
I'm not turning against Go North East, I do love them
, but I feel slightly let down at this response...wouldn't surprise me if it's pre-written like:'Very sorry to hear this, [name here]. We'll get this service looked into.'
Bit disappointed. I wasn't exactly getting my hopes up for a refund or anything, but still...