(22 Feb 2015, 3:33 pm)MarcTheA4 wrote Quite disappointed from my response from GNE on Twitter...
Seeing as the 36 was a whopping 14 minutes late yesterday, and has been not running to time for quite a few times I've used the 09:50 (scheduled) to get to my stop...I decided to inquire.
Me: Hi - would you be able to explain to me why service 36 is always seriously delayed on Sat mornings when I get it...(1/3)
Me: When I get it to Houghton-le-Spring. It's normally only a few minutes late, and I understand it is busy heading into...(2/3)
Me: Chester-le-Street on Sat mornings, but yesterday the 09:45 CLS to HLS which gets to my nearest stop at 09:50, came at 10:04!
My response....
Go North East: Very sorry to hear this, Marcus. We'll get this service looked into.
...am I the only one who would expect some sort serious explanation for a service being 14 minutes late??...
I'm not turning against Go North East, I do love them, but I feel slightly let down at this response...wouldn't surprise me if it's pre-written like:
'Very sorry to hear this, [name here]. We'll get this service looked into.'
Bit disappointed. I wasn't exactly getting my hopes up for a refund or anything, but still...
They're probably not in the position to be able to do that.
Really you need to e-mail them if you expect anything worthwhile to be done. The Social Media pages are only really there to answer queries regarding what bus you can get, what time they're due, how much a fare is, and to advertise any disruptions / special offers, etc.