(22 Feb 2015, 3:37 pm)MarcTheA4 wrote Think I'll try that then.
I'm sure I read somewhere on here last night that no service should be 1 minute early or 5 minutes late?
Yeah, that's the VOSA guidelines for a service being 'on-time'. If services are repeatedly outside of that guideline, then you're well within your rights to complain and the company should look at ways to improve this.