(28 Feb 2015, 7:45 pm)aureolin wrote Might have asked you before, but how often do you submit readings?
I'm having to do it monthly with npower, but that's despite me having smart meters... They still can't get my monthly DD right either...
I now do it every 2 months, and always about a week after a DD has gone to them. Did a couple a week before a DD was paid, and they wanted to put my payments up (stands to reason, I use the fuel but they had not got the payment), so now I always do it after and it is spot on to be fair, and really not had too much to complain about with EDF.
I was with npower, but like you, they could not get my payments right.