(09 Mar 2015, 11:30 am)Andreos1 wrote Ironic a company who bases their business on sampling techniques, finds fault with a toc who axed the rewards scheme, based on a small sample.Ah come on man. How dare you question sampling techniques!
http://www.passengerfocus.org.uk/news/ar...h-benefits
Backs up the point I was making back then though. Anyone can apply a sampling technique to get the end result they desire. I can't for the life of me believe that anyone would have opted for the new scheme over the old, unless it wasn't explained properly to them...