(11 Mar 2015, 8:17 pm)aureolin wrote I wouldn't bother with that. I'll just do what I usually do, and give customer services the opportunity to sort it out, and come back with a sensible response. If they don't, then I'll email it on to Knox and Featham.
Mind you, I think Scott has a point in what he said about Durham runs being the problem...
It seems to be the drivers themselves that are causing the problems on the X12, with some not even making an effort to keep to time. However, Durham's punctuality will more than likely always be worse than Stockton's since they only have 3 boards and Durham have 6. This doesn't excuse the fact that some services are running excessively late. It is perfectly doable to get up to 15-20 mins back on an X12 if you drive to the speed limits but I do think that the stopping pattern between Durham and Coxhoe has quite an impact on times. On the 1525 X12 once, I had to stop at every single bus stop (which the X12 serves) from Durham Bus Station right through to Tees Barrage so at times it can be frustrating.