(14 Mar 2015, 6:53 pm)Dan wrote I think that all of the issues that said batch of vehicles are facing relate to the Next Stop Announcements. The profiles are set incorrectly which is causing a number of issues, including those that have been mentioned above and destination displays "flashing" (ie sometimes going blank for a second or two randomly before showing normally again). Go North East had similar issues with their "Venture" branded Solo SRs when they first entered service, but the issues were promptly fixed.I've gave up with Arriva customer service to be honest, even if I did raise it I'm nearly 100% sure that I'd get a "we'll pass your comments on to the depot manager" and see nothing done about it. They don't care at all, and I can't wait until I can learn to drive so that I don't have to get their late, cold and disappointing buses every morning.
Have you tried raising all of this with Customer Services? It's possible that Arriva isn't actually aware. It depends on what sort of quality checks are in place...
The management of Ashington must be the worst (except maybe Redcar, although it seems that they've improved), the allocation is shocking, the drivers clearly don't care about being on time, and the presentation of the vehicles is terrible. Now I know there will be exceptions, some drivers seem to do everything to ensure they're on time for example. So even if customer services do pass on my comments, I highly doubt Ashington will do anything to rectify it, as it seems they just don't care.