Adam, think if you were a customer today. 1/3 chance of receiving a B9 with the advertised WiFi and plug sockets... I'd be well peeved if I didn't get the B9, but got 4949 instead. If I was a mother with a pram, I'd be even more irritated by 3833.
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I actually was Today going from Newcastle to Heworth, and I did have the comfort of a B9 with Wifi.
As for 3833 that was the only bus other than MPD 564 available at the time when 3964 broke down, and both were only parked around the corner on the layover, not sure on what was in the Depot other than the other 2 B9's which are VOR. Most likely a Citaro Artic would of been the replacement otherwise. Although Passengers may complain about the bus not being low floor, The problem was solved immediately compared to in the past when they've had to wait for the Next one to arrive.
RE: Go North East