- Friends of would-be passengers giving bad reviews eg. power sockets and wifi doesn't work, dirty bus.
- Seeing Sapphire buses being towed, off putting for would-be customers.
- 57-reg buses being used and very noisy and smelly
- Generally sick of the constant late running of the services
- Wasn't well advertised, never saw anything in local newspapers
- There is an alternative X20 express
- Hard to understand frequency on Bedlington Front Street, although being marketed as every 10 minutes
When I've used the X21 before Sapphire, the loadings were decent enough for a decker, but since Sapphire, I've witnessed the loading fall on my everyday journeys.
On the other hand, route 1, is gaining more passengers; my usual journey on a Sunday has saw from 3 people arriving in Ashington, to 15 people yesterday.