(14 Dec 2024, 3:43 pm)R852 PRG wrote How did they do the job beforehand? With respect, while I know you do a hard job, what you're excusing is a skill issue.

Because the old machines had the fare stages on a single screen with a single button press for each stage, and everything was with cash. Now you have to individually select a fare stage and scroll down a big list of irrelevant fare stages on a different page to everything else. It is possible, it's just not worth the hassle or the time. Not to mention some of the less tech savvy people working as drivers struggle with the tech. You can call it a skill issue, but dismissing it as such doesn't save the time it takes for people to actually navigate the machines.

(16 Dec 2024, 1:56 pm)deanmachine wrote Because the old machines had the fare stages on a single screen with a single button press for each stage, and everything was with cash. Now you have to individually select a fare stage and scroll down a big list of irrelevant fare stages on a different page to everything else. It is possible, it's just not worth the hassle or the time. Not to mention some of the less tech savvy people working as drivers struggle with the tech. You can call it a skill issue, but dismissing it as such doesn't save the time it takes for people to actually navigate the machines.

Won't it have to go back to that though, if what Go North East are saying is that some fares will be lower than the £2.50 cap? Unless as I suspect, they'll actually be few and far between?

Has the need to scroll a big list changed between the older and new Ticketer machines? If so, I wonder if it's the way it's been configured, rather than the ETMs themselves? As a company producing hardware/software, it'd be quite regressive of them to slow down a pretty standard process for everyone using their machines. You'd think they'd have a queue of their customers, the operators, knocking on their door if that were the case.

(16 Dec 2024, 2:33 pm)Adrian wrote Won't it have to go back to that though, if what Go North East are saying is that some fares will be lower than the £2.50 cap? Unless as I suspect, they'll actually be few and far between?

Has the need to scroll a big list changed between the older and new Ticketer machines? If so, I wonder if it's the way it's been configured, rather than the ETMs themselves? As a company producing hardware/software, it'd be quite regressive of them to slow down a pretty standard process for everyone using their machines. You'd think they'd have a queue of their customers, the operators, knocking on their door if that were the case.

Yeah, a big complaint when we started using ticketer was that it slowed us down quite a bit. The new Samsung tablets controlling them might actually help as you'll be able to scroll between the stages quite quickly if you know when they change fare. It was only really a problem previously on long routes with a lot of stages with a change of price, but with a £2.50 cap it'll be quite quick to find them. Although you might notice that the stages might start saying the stage after it changes to £2.50 rather than where you want to go or the terminus.