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Arriva North East: Upcoming Service Changes

Arriva North East: Upcoming Service Changes

RE: Arriva North East: Upcoming Service Changes
(11 Mar 2026, 8:49 pm)Mark P wrote I've seen some of the new Teesside timetables are now on the arriva website (no sign of the new 65 yet though).

The new 28 shows it ONLY as a 2 hourly affair throughout with only FOUR journeys per day beyond Redcar to/from Marske.

Sent from my SM-S928B using Tapatalk

The gaps you see are likely where the Redcar operated journeys need to slot in.
RE: Arriva North East: Upcoming Service Changes
(12 Mar 2026, 10:06 pm)220631612 wrote The timetables have been removed from the Website due to them missing a vast quantity of journeys

Baffling how these morons are still employed. 

The quicker that UK Bus realise that the people who drove the standards at Arriva NE into the ground over the last few years aren't magically good at their jobs now DB are gone, the better.
RE: Arriva North East: Upcoming Service Changes
(12 Mar 2026, 11:02 pm)YPH - BQA wrote Baffling how these morons are still employed. 

The quicker that UK Bus realise that the people who drove the standards at Arriva NE into the ground over the last few years aren't magically good at their jobs now DB are gone, the better.

Getting rid of people in the NE wouldn’t change anything. Almost all decisions come from UK Bus. The regional commercial teams don’t generate the timetables for online either, that’s done centrally within UK Bus. Side note, there’s very little left of the North East Commercial team from DB days. So you’ve just made yourself look a little stupid there.
RE: Arriva North East: Upcoming Service Changes
(12 Mar 2026, 11:02 pm)PH - BQA wrote Baffling how these morons are still employed. 

The quicker that UK Bus realise that the people who drove the standards at Arriva NE into the ground over the last few years aren't magically good at their jobs now DB are gone, the better.

As already mentioned, the local teams don't control the website or app. They simply provide the data.

The shortcomings are unfortunately due to a poor central function who clearly don't understand how their regional teams need things to work.
RE: Arriva North East: Upcoming Service Changes
(13 Mar 2026, 12:01 am)220631612 wrote Getting rid of people in the NE wouldn’t change anything. Almost all decisions come from UK Bus. The regional commercial teams don’t generate the timetables for online either, that’s done centrally within UK Bus. Side note, there’s very little left of the North East Commercial team from DB days. So you’ve just made yourself look a little stupid there.

(13 Mar 2026, 6:05 pm)Superman wrote As already mentioned, the local teams don't control the website or app. They simply provide the data.

The shortcomings are unfortunately due to a poor central function who clearly don't understand how their regional teams need things to work.

Which is it then, do they provide the data or not. Ultimately central teams will only be able to format what they're given - and it's poor if they then release those without input from the team who actually put together the changes. Failing to QC check is such a basic error.

The NE commercial decisions have continued in the same vein as in DB days, and worse in many cases, so even if the people have changed the mentality clearly hasn't. There's very little in the way of any significant service improvements, all changes are tinkering around the edges or cuts. 

Regardless of this instance, defending the current NE team is wild. They're overseeing an absolute circus on a daily basis, and in any other industry would be long gone.
RE: Arriva North East: Upcoming Service Changes
(13 Mar 2026, 6:40 pm)PH - BQA wrote Which is it then, do they provide the data or not. Ultimately central teams will only be able to format what they're given - and it's poor if they then release those without input from the team who actually put together the changes. Failing to QC check is such a basic error.

The NE commercial decisions have continued in the same vein as in DB days, and worse in many cases, so even if the people have changed the mentality clearly hasn't. There's very little in the way of any significant service improvements, all changes are tinkering around the edges or cuts. 

Regardless of this instance, defending the current NE team is wild. They're overseeing an absolute circus on a daily basis, and in any other industry would be long gone.
Enlighten me to an operation that in the North East has provided service improvements that have lasted in the last decade? You’ll struggle because there isn’t any. Do you carry the same opinions with the Go North East and Stagecoach North East commercial teams? As all have pretty much made the same decisions in the last decade.

Also, at no point was it contested that the locals teams provide the data for UK Bus. You’re just trying to create a disagreement that isn’t there.
RE: Arriva North East: Upcoming Service Changes
(13 Mar 2026, 7:54 pm)220631612 wrote Enlighten me to an operation that in the North East has provided service improvements that have lasted in the last decade? You’ll struggle because there isn’t any. Do you carry the same opinions with the Go North East and Stagecoach North East commercial teams? As all have pretty much made the same decisions in the last decade.

Also, at no point was it contested that the locals teams provide the data for UK Bus. You’re just trying to create a disagreement that isn’t there.

Race to the bottom then is it? I do happen to have the same opinions on the other two large operators, and I've made posts in the past to that effect. I currently live on a Stagecoach route which I've commented on many times, the timetable is shockingly unreliable and the vehicles allocated are entirely unsuitable. 

The difference is that Arriva have came out swinging recently in the press when responding to deserved (and overdue) criticism from elected representatives and have, blatantly, lied - so forgive me for being a tad more critical of the charlatans overseeing that. 

The entire point of the commercial team should be to look to grow the network and improve services, your admission that no NE operation has done that highlights that you also agree that the Arriva commercial team would have been sacked a long time ago if they worked in any other field. 

Regarding the data: garbage in, garbage out...
RE: Arriva North East: Upcoming Service Changes
To give credit where it is due to Arriva, they haven't milked BSIP funding for "goldmines" - actually using it for sensible additions and they didn't dramatically cut their network after covid unlike other operators.
RE: Arriva North East: Upcoming Service Changes
(13 Mar 2026, 6:40 pm)PH - BQA wrote Which is it then, do they provide the data or not. Ultimately central teams will only be able to format what they're given - and it's poor if they then release those without input from the team who actually put together the changes. Failing to QC check is such a basic error.

The NE commercial decisions have continued in the same vein as in DB days, and worse in many cases, so even if the people have changed the mentality clearly hasn't. There's very little in the way of any significant service improvements, all changes are tinkering around the edges or cuts. 

Regardless of this instance, defending the current NE team is wild. They're overseeing an absolute circus on a daily basis, and in any other industry would be long gone.

They do provide the data. 

Given things like bustimes.org uses the EXACT same data set, should give you the confidence that the local team data is actually suitable. Bustimes for example can generate sensible timetables with it.

The Arrival website and app is not. One is locally controlled, the other isn't. The way the website was built, is the problem. It generates poor quality information from the exact same data set, because they wanted a minimal central input model.

On the subject of what the teams should be doing, I would argue given the business has been unable to keep staff and vehicles on the road, the last thing they can actually do is growth items. Firefighting the status quo is probably all they have the remit to do (from experience of working within the same business btw).
RE: Arriva North East: Upcoming Service Changes
(15 Mar 2026, 9:01 am)Ryland wrote What is the new 65 service interlinking with or is it going to be a stand alone service

From the changes, the 64 and 65 will interwork in Middlesbrough with the 63. The X2 and X3 will be standalone as a result.
RE: Arriva North East: Upcoming Service Changes
(09 Feb 2026, 8:35 am)Ryland wrote Are there any changes expected to happen in redcar
X94 retuning this mouth that runs out of Redcar 3 boards that start from Middlesbrough 
(09 Feb 2026, 8:54 pm)Mike_98 wrote I hope this is not true as it will take ages for people from Lingdale to get to places like Ormesby, Middlesbrough, James Cook Hospital. The 5A offers the best service they've ever had to get to Middlesbrough. The X3 is only useful to get to saltburn, skelton and redcar because it takes well over an hr to get to Boro.

The 5A does it in less than an hour so I don't think this will happen. People will be very frustrated to get to middlesbrough via eston and south bank. People want a service direct to James Cook Hospital, not eston square xD. But if it does ever happen, it will be revised very quickly. Also, if its true it just shows Arriva simply don't have a clue. They're really trying to congest everything down. 

Again, I mentioned before that Arriva doing this sort of stuff is only going to get Stagecoach and other operators to point out to the authorities that Arriva ain't fit for purpose.