(13 Jan 2016, 12:33 am)Bus_User wrote How is it an farce Dan? What can you do when the OHL failed? There must be a reason why its always seems to be between Pelaw and Brockley where it fails yet elsewhere on the Sunderland line, it seems fine so surely it can't be the design of the OHL like someone suggested?
It needs to be investigated because it is too often and I like to think Nexus are involved in it and not just leaving it to NR.
I also hope if you do finally get a car you leave plenty of time for your journey to work as your likely to encounter delays when driving along the A194...
It's a farce because customers, for the second time in as many months, are facing a major outage spanning multiple days. On top of that, neither the owner of the system or the operator, have managed to implement suitable and a demand responsive contingency plan. To make matters even worse, the two of them together seem incapable of providing proper and effect communication.
Most passengers couldn't give a stuff what the reason is for outage and who is to blame. They simply want the service that they've paid a lot of money to have access to. Most would even settle for a suitable alternative, on the occasion that things do go wrong.
The problem is that it's not an occasional thing. It's every single day, and it's becoming apparent that the operator is out of it's depth.