https://www.theyworkforyou.com/pbc/2016-...3-16a.97.3
“(1) All drivers of buses and staff at bus terminals must complete approved disability equality and awareness training (“approved training”) by 1 April 2019.
(2) This training must cover the needs of persons with mental or physical disabilities, including hidden disabilities.
(3) After 1 April 2019—
(a) all new bus drivers and terminal staff must complete approved training within one month of starting work; and
(b) bus drivers and terminal staff must undertake refresher training at least once every three years.
(4) Bus operating companies must consult passenger groups, disability stakeholder groups, trade unions and relevant authorities when developing their approved training for bus drivers and terminal staff.
(5) In this section “approved training” means a training course concerning the needs of persons with mental or physical disabilities, including hidden disabilities, who use or seek to use bus services, approved in a manner specified by regulations to be made by the Secretary of State.”. —
This new clause would require all drivers of buses and staff at bus terminals to complete approved disability equality and awareness training by 1 April 2019.
I am curious as to how the behaviour you have seen falls within any Act's and whether or not you are being discriminated against.
Obviously there has been a number of high profile cases between people in wheelchairs and bus operators.
I don't see how/why those with hidden or less obvious disabilities and being made to feel uncomfortable is any different.
Hope you get sorted and travel becomes easier.