(30 Apr 2022, 7:17 am)LeeCalder wrote I think the information provided is already a lot more than you'd get from the vast majority of operators.

The same format is used for the short notice journey cancellations (e.g. from Newcastle or from West Auckland), and this poses no issues, I don't know of any customers getting in touch to say they've missed their bus because they've misinterpreted what time it's due based on it's starting point. Usually, it's because they haven't utilised the information available in the first place, and this includes for general service updates such as breakdowns. A simple point in the right direction (either website or twitter) for future reference is all that's needed.

This is an area where continuous improvement should always be looked at.
It should never be a case of maintaining the status quo when it comes to passenger information or just because it's perceived to be better than other operators, it's some sort of standard bearer.

Ditto being reactive to it and only doing something if passengers get in touch. 

There's been many times I've seen tweets like the ones mentioned and it's taken me a few moments to dig further and try to work out if it's going to affect me.
There's even been times when the tweet has put out a time that's not even correct.