(01 Oct 2023, 3:27 pm)Adrian wrote They're asking people on Social Media to contact them directly, rather than making a blanket statement about what they intend to do.
According to their Ticket Refund Policy, they reserve the right to refuse a refund:
This pretty much echoes consumer law, and whilst I'm by no means an expert on it, they'd class industrial action as an unforeseen circumstance. Even though they're completely at liberty to prevent the dispute.
That being said, it'd be extremely poor of them to not refund days lost to customers, and I imagine it'd cause even more reputational damage than they've already done to themselves.
On this, although GNE appear to have gone to radio silence on Social Media this week, I noticed two tweets pointing customers to this claim form: https://www.gonortheast.co.uk/ticket-claim
Looking at the refund table, it appears that if you purchased your weekly ticket on Monday 25th September, they're only going to refund 1 day of travel, despite 2 days of no buses in that period. It seems to be the policy that they'll sell you short by a day's travel, unless you purchased on the day before the strike.
Call me a cynic, but I can see why they're not openly posting that information on Social Media...