(19 Oct 2023, 6:45 pm)Unber43 wrote so why do they have the service delivery centre?
also you cannot expect drivers to know where every bus is and whats happening
I’d imagine, to deal with breakdowns and to communicate to their customers about issues in real time, so people can make further arrangements or just be aware that the next bus isn’t coming. Do they deal with diversions as live too, so they’ll be communicating to drivers about hazards on route and specific routes to take, I’d hazard.