(03 Dec 2023, 7:14 pm)Thomas12 wrote On this note, are GNE now offering customer service on a weekends and longer hours? They seem to be replying to complaints/comments today and yesterday.It's all about productivity, you see.
Their counterparts at Stagecoach are more productive (with shorter/unpaid breaks), so it's a drive to increase productivity by making customer service work weekends/evenings.
Or at least that's what supermarket worker at Aldi told me as they were stocking shelves whilst being on the till at the same time.
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