(03 Dec 2023, 7:42 pm)MurdnunoC wrote It's all about productivity, you see.
Their counterparts at Stagecoach are more productive (with shorter/unpaid breaks), so it's a drive to increase productivity by making customer service work weekends/evenings.
Or at least that's what supermarket worker at Aldi told me as they were stocking shelves whilst being on the till at the same time.
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I'd heard the drivers are actually the ones on customer service duties to improve their productivity relative to the Stagecoach drivers. At all traffic lights they're expected to load up their assigned social media platform (single deck drivers are Facebook, double deck on Twitter) and respond to at least 5 queries per stop.