(30 Jan 2015, 5:26 pm)Michael wrote I agree she does but when does she ever get the bus?, does she know the profits on each service?
Does she know what people want in their service, such as links etc?
Probably not! I would be interested to know if Bridget actually attended the customer consultation for these service changes... Maybe Go North East could have defended their wishes to change services and improve her understanding - especially given that a number of these changes were implemented following passenger requests...