(12 Sep 2013, 8:07 am)Andreos1 wrote At taking the risk of starting an argument (which is not the intention) if Ian, Andy or the person who is friends with them on here, can justify some the attitude shown, when offering the information on that forum - then I will be very surprised.
Excuses may be offered, but I am not sure justification can

I'm pretty sure the justification/excuses offered will be that passengers are too lazy to seek out the information for themselves, or that some of the points raised (e.g. pushchairs not being folded; traffic problems etc.) are issues caused by individual/societal ignorance or are beyond the control of the company.

I think we should stop discussing the antics of Ian and Andy. If they are indeed as egotistical as some of us make them out to be then all of this discussion and attention will not have deterred them but rather cemented their belief that they play a crucial role in the social media output of GNE. We can only point out the potential damage that their wall does to the company image outside of office hours, ultimately it's up to GNE to do something about it.

This discussion was moved away from the GNE thread for a reason.. :p

(12 Sep 2013, 8:59 am)AdamY wrote I'm pretty sure the justification/excuses offered will be that passengers are too lazy to seek out the information for themselves, or that some of the points raised (e.g. pushchairs not being folded; traffic problems etc.) are issues caused by individual/societal ignorance or are beyond the control of the company.

I think we should stop discussing the antics of Ian and Andy. If they are indeed as egotistical as some of us make them out to be then all of this discussion and attention will not have deterred them but rather cemented their belief that they play a crucial role in the social media output of GNE. We can only point out the potential damage that their wall does to the company image outside of office hours, ultimately it's up to GNE to do something about it.

At this stage, society (pushchairs, buses being late or breaking down) isn't the issue.
It is the manner and patronising attitude shown by those two.

Those two people are giving up their own time, to help and advise passengers. That would be great, if it stopped there.
However, the way they go about it and the seemingly laissez faire attitude of a multi-million pound organisation, toward their social media prescence is totally wrong.

As I said last night, I am not defending nor condoning the 'characters' for their posts - because as far as I have seen, they have not shown the patronising nature, (sometimes aggressive naturee or sense of deluded importance as displayed by messers Hignett and Clifford.

Edit. As if by magic, I have just noticed this conversation.
A perfect opportunity to help the lass out, has resulted in an argument, he seemingly won't leave or forget about. GNE are aware of the discussion, but have not done a thing about it.
Result? One (deliberately?) antagonised customer, with a less than positive impression of the company.

Emmajade Harmer > Go North East How much is a month pass with an over 18 key card. surely its not £58 for a student with no money?
2 hours ago Like · 14 comments

Ian Hignett Considering the equivalent adult ticket is £100, it represents good value.
Like · 2 hours ago

Emmajade Harmer Considering 4 lots of 7 day tickets is £60 you dont save anything.
Like · 3 · 2 hours ago

Ian Hignett The equivalent adult 7 day ticket would be £30.90 (£123.60 for 4). You seem to be missing the point that get-around tickets for under 18s and students
are considerably cheaper than standard adult ones.
Like · 2 hours ago

Go North East Emmajade, there's also the option of key lifestyle which is £53 per month. www.simplygo.com/ getaround-keylifestyle
Like · 1 · 2 hours ago

Emmajade Harmer Ian, a 7 day ticket for an adult is not 30.90 unless you are travelling through lots of zones. Now do one
and stop writing on young girl status'.
Like · 2 · 2 hours ago

Ian Hignett The seven day ticket that I refer to is the equivalent of the Get-around ticket as the get-around covers all zones anyway. You have to compare like for like.
Like · 2 hours ago

Ian Hignett If you don't want others replying
then don't post on an open forum, use other methods of communication.
Like · 2 hours ago

Emmajade Harmer does the post say Emmajade Harmer > Ian Hignett?
Like · 2 · 2 hours ago

Emmajade Harmer no.
Like · 2 hours ago

Emmajade Harmer it was to go north east. Like · 2 hours ago

Ian Hignett On an open forum, if you only want GNE to see it then inbox them, email them or phone etc.
Like · 1 hour ago

Emmajade Harmer i already did and they dont respond. so clever me wrote to them where i know theyre online. but i
didnt think anyone was sad enough to watch their wall and talk to all the bus go-ers. Like · 1 hour ago

Ian Hignett Everything I've stated is fact and can be found on the GNE website. but you apparently want a different answer to suit you.
Like · 1 hour ago

Emmajade Harmer christ im bored now.
Like · 1 hour ago

(12 Sep 2013, 10:59 am)Andreos1 wrote At this stage, society (pushchairs, buses being late or breaking down) isn't the issue.
It is the manner and patronising attitude shown by those two.

Those two people are giving up their own time, to help and advise passengers. That would be great, if it stopped there.
However, the way they go about it and the seemingly laissez faire attitude of a multi-million pound organisation, toward their social media prescence is totally wrong.

And I agree with you. Their patronising and condescending attitude towards certain queries stinks. I am merely speculating on the answers they might give if either ever felt the need to justify/excuse the behavior they exhibit. I also agree that it is totally wrong for GNE to allow their social media image to be abused in this way, however it is evident that they don't particularly care about this issue despite people bringing it to their attention.

My point is that I think we've all wasted too many words and too much time discussing Hignett and Clifford. It's pretty obvious that nothing's going to change anytime soon. If people still have a problem and wish to criticise or attack them, then please use GNE's Facebook page to do so. We don't need their names clogging up even more space on the internet. Ignore them!

(12 Sep 2013, 10:59 am)Andreos1 wrote At this stage, society (pushchairs, buses being late or breaking down) isn't the issue.
It is the manner and patronising attitude shown by those two.

Those two people are giving up their own time, to help and advise passengers. That would be great, if it stopped there.
However, the way they go about it and the seemingly laissez faire attitude of a multi-million pound organisation, toward their social media prescence is totally wrong.

As I said last night, I am not defending nor condoning the 'characters' for their posts - because as far as I have seen, they have not shown the patronising nature, (sometimes aggressive naturee or sense of deluded importance as displayed by messers Hignett and Clifford.

Edit. As if by magic, I have just noticed this conversation.
A perfect opportunity to help the lass out, has resulted in an argument, he seemingly won't leave or forget about. GNE are aware of the discussion, but have not done a thing about it.
Result? One (deliberately?) antagonised customer, with a less than positive impression of the company.

Emmajade Harmer > Go North East How much is a month pass with an over 18 key card. surely its not £58 for a student with no money?
2 hours ago Like · 14 comments

Ian Hignett Considering the equivalent adult ticket is £100, it represents good value.
Like · 2 hours ago

Emmajade Harmer Considering 4 lots of 7 day tickets is £60 you dont save anything.
Like · 3 · 2 hours ago

Ian Hignett The equivalent adult 7 day ticket would be £30.90 (£123.60 for 4). You seem to be missing the point that get-around tickets for under 18s and students
are considerably cheaper than standard adult ones.
Like · 2 hours ago

Go North East Emmajade, there's also the option of key lifestyle which is £53 per month. www.simplygo.com/ getaround-keylifestyle
Like · 1 · 2 hours ago

Emmajade Harmer Ian, a 7 day ticket for an adult is not 30.90 unless you are travelling through lots of zones. Now do one
and stop writing on young girl status'.
Like · 2 · 2 hours ago

Ian Hignett The seven day ticket that I refer to is the equivalent of the Get-around ticket as the get-around covers all zones anyway. You have to compare like for like.
Like · 2 hours ago

Ian Hignett If you don't want others replying
then don't post on an open forum, use other methods of communication.
Like · 2 hours ago

Emmajade Harmer does the post say Emmajade Harmer > Ian Hignett?
Like · 2 · 2 hours ago

Emmajade Harmer no.
Like · 2 hours ago

Emmajade Harmer it was to go north east. Like · 2 hours ago

Ian Hignett On an open forum, if you only want GNE to see it then inbox them, email them or phone etc.
Like · 1 hour ago

Emmajade Harmer i already did and they dont respond. so clever me wrote to them where i know theyre online. but i
didnt think anyone was sad enough to watch their wall and talk to all the bus go-ers. Like · 1 hour ago

Ian Hignett Everything I've stated is fact and can be found on the GNE website. but you apparently want a different answer to suit you.
Like · 1 hour ago

Emmajade Harmer christ im bored now.
Like · 1 hour ago

Ian Higgnet is a know it all who should be banned from the Go North East wall and Facebook tall together!

Ian Hignett is the DAF of the Facebook world

(12 Sep 2013, 6:08 pm)gtomlinson wrote Ian Hignett is the DAF of the Facebook world

Harsh words!
I'd consider him more of an SPD though - doesn't really have that warm feel like the DAFs do... You still feel rather uncomfortable when around him, but it's not good enough.

(12 Sep 2013, 6:11 pm)Daniel wrote Harsh words!
I'd consider him more of an SPD though - doesn't really have that warm feel like the DAFs do... You still feel rather uncomfortable when around him, but it's not good enough.

He's full of hot air and hangs around a lot lot longer than anyone wants. He's definitely a DAF

(12 Sep 2013, 6:15 pm)gtomlinson wrote He's full of hot air and hangs around a lot lot longer than anyone wants. He's definitely a DAF

Aren't the DAFs being scrapped at the end of next month?
Hot off the press... gtomlinson reveals plans to murder Hignett!

(12 Sep 2013, 6:26 pm)Daniel wrote Aren't the DAFs being scrapped at the end of next month?
Hot off the press... gtomlinson reveals plans to murder Hignett!

Ssssh I'm preparing!

You do realise that I'm collating all of this evidence just in case he does end up swimming with the fishes.

The cash reward will come in handy!

(12 Sep 2013, 6:42 pm)AdamY wrote You do realise that I'm collating all of this evidence just in case he does end up swimming with the fishes.

The cash reward will come in handy!

Ian Hignett won't swim with the fishes. He'll simply teach them how to swim more efficiently

(12 Sep 2013, 6:42 pm)AdamY wrote You do realise that I'm collating all of this evidence just in case he does end up swimming with the fishes.

The cash reward will come in handy!

Hignett certainly doesn't need the money.
www.yourlifemoments.ca/images/moments/2012/9/TS1956386_20120909.jpg

Gavin Ruddick > Go North East 5 hours ago · Thank you 4 telling me the bus had broke down.
Just heard from customer services to say the bus never left the depot because it failed 1st inspection.
The service was withdrawn as the bus operator has no reserve buses. NOT GOOD, doesn't fill you full of confidence in Go North East in the slightest!!!
Like

Go North East Apologies for the inconvenience caused, Gavin.
Like · 5 hours ago

Ian Hignett How much do you think fares would have to rise if they spent millions on spare buses to stand around
in depots?
Like · 3 hours ago

I want to go on their Facebook page and tell him to do one, he nark's the life out of me when he posts.

GNE need to ban him,hes a know it all but yet the other day he got something wrong... hahahahahahahahaha what a noob

(13 Sep 2013, 2:14 pm)Michael wrote I want to go on their Facebook page and tell him to do one, he nark's the life out of me when he posts.

GNE need to ban him,hes a know it all but yet the other day he got something wrong... hahahahahahahahaha what a noob

Did he? Hope one of the 'characters' spotted it and gave him plenty stick!

GNE Facebook page

(13 Sep 2013, 2:11 pm)Andreos1 wrote Gavin Ruddick > Go North East 5 hours ago · Thank you 4 telling me the bus had broke down.
Just heard from customer services to say the bus never left the depot because it failed 1st inspection.
The service was withdrawn as the bus operator has no reserve buses. NOT GOOD, doesn't fill you full of confidence in Go North East in the slightest!!!
Like

Go North East Apologies for the inconvenience caused, Gavin.
Like · 5 hours ago

Ian Hignett How much do you think fares would have to rise if they spent millions on spare buses to stand around
in depots?
Like · 3 hours ago

The guy is a complete and utter bellend, and that page is a complete shambles. If anyone from GNE management is reading, could this please record my opinion of him and the way you run your social media. Thanks.

(13 Sep 2013, 4:50 pm)gtomlinson wrote GNE Facebook page

Oh my god... :L!

Clifton Hignett IV
Can I please apologise on behalf of my brother Ian Hignett. You see, Ian was dropped as a child. Many, many, many times. There are football's which have been dropped less.

So when you ask Go North East a question and Ian answers in a snarky manner or is perhaps simply rude. Please remember he was dropped on his head a lot and it's affected him.

He currently seems to think he's the Head of Customer Service for Go North East and the oracle of all bus knowledge. He's not really, he just takes photos of buses and occasionally masturbates over timetables. So when you attack Go North East or forget rule 1.A (condition 6) he gets really annoyed.

You see to Ian, attacking Go North East, is like me calling your girlfriend or your wife fat or your husband thick. He gets offended

I'm sorry

> Source.

Lmfao

(13 Sep 2013, 4:50 pm)gtomlinson wrote GNE Facebook page

Oooooh, that has gone beyond the pale.

However, the person who has set up the 'srriva North East' page and has liked Percy Mains comment is a genius!

It's turning into a dark Tarantino film

GNE Facebook Page is more of a joke than it ever was.

Trolling can be funny at times, it can be used as a tactic to show a public forum what a joke there page/msg board has become, but it looks like GNEs heads are still buried firmly in the sand, and the trolling is becoming a joke

(13 Sep 2013, 5:02 pm)Daniel wrote Oh my god... :L!

> Source.

a later comment in the post...

Clifton Hignett IV I have no problem with hobbyists and if people choose to masturbate over bus timetables then all power to them. I prefer boobies to do that over myself

lmfao!!!!

(14 Sep 2013, 8:38 am)fozzovmurton wrote GNE Facebook Page is more of a joke than it ever was.

Trolling can be funny at times, it can be used as a tactic to show a public forum what a joke there page/msg board has become, but it looks like GNEs heads are still buried firmly in the sand, and the trolling is becoming a joke

I imagine Ian and Andy compile a list of people they want banned and GNE carry it out the next morning, that would explain disappearing posts etc.

It looks like they have been deleting posts today.

However, I have just spotted this one. Is Fyacebook Polis a member of the Fencehouses Popular Front too or someone who reads this?

Go North East shared a link. 35 minutes ago via HootSuite · Superhero Street Fair in Durham Tomorrow there will be themed activities across Durham City for families and those fighting the superhero within, including climbing walls and superhero characters such as Spiderman, Batman and Captain America. http://www.durhambid.co.uk/events

Jump on the bus and we'll take you there! http://ow.ly/oRALF
Buy a Buzzfare family day ticket for just £11.50 and make it a real family event. Available for up to two adults and three children travelling in a group from the driver on the bus or on your smartphone with the M-ticket app.

Superhero Street Fair in Durham -
Sunday 15th September www.durhambid.co.uk
Like · Share

Fyacebuk Polis Ah we might go there instead. Mrs Polis likes superheros. We don't need WiFi for our walk along the river either. What time does the 20A get to Fencehouses on a Sunday morning at approx 11OO hrs?
Like · 23 minutes ago

Go North East I'm afraid the 20A doesn't operate on a Sunday. You could get the M1 at 1051 to Houghton-le-Spring and then the 20 from there.
Like · 21 minutes ago

Fyacebuk Polis You certainly do not make it easy for us. Will we have long to wait for the 20 in Houghton le Spring? Or, alternatively, can we get a 71 to Chester le Street rather than the M1? Mrs Polis could read the Mail on Sunday on the 21.
Like · 17 minutes ago

Go North East The 20 is due at 1116 from Houghton-le-Spring.
Unfortunately, the 71 doesn't operate on a Sunday either.
Edited · Like · 1 · 15 minutes ago

Fyacebuk Polis Thank you for your help. We might just stop in the house. Mrs Polis is making a banana bread and if we go out I would be forced to eat it for my lunch. The
thought of Banana Bread and waiting in Houghton le Spring to change buses is not an appealing thought.
Like · 12 minutes ago

Write a comment... Comment

Go North East's Facebook perv, Ken Kennedy is at it again...

There's been a few corkers today. It would seem that Wi-Fi is still a major talking point in the world of Go North East. Or at least Ken Kennedy finally had his question answered.

Ken Kennedyposted toGo North East
7 hours ago
Hello Go North East. I asked a question on Tuesday about Wifi on the X84. Did the member of staff responsible for monitoring your Wifi come back to you yet?
Like ·

Go North East Hi Ken - I believe the buses you mentioned aren't fitted with WiFi.
7 hours ago · Like

Ken Kennedy Thank you Go North East. Do you know if this is going to be normal on a Sunday? I travelled again on Thursday and the orange bus satisfied my Wifi needs.
7 hours ago · Like

Go North East No problem, Ken. Unfortunately, the buses that will be operating on the service on a Sunday aren't fitted with WiFi. Hope this doesn't cause too much of an inconvenience.
7 hours ago · Like · 1

Fyacebuk Polis Is there a mention of this in the timetable? I got myself all comfy last Sunday (iPad in tow) and on checking my paper based timetable for a disclaimer I could not see one. Mrs Polis was aghast!
6 hours ago via mobile · Like

Go North East I'm afraid there's no mention of WiFi at all. Apologies for the oversight.
6 hours ago · Like

Fyacebuk Polis That is a shame. We organise and plan our walks using the iPad and our subscription to Ordnance Survey. This modern technology is great, so it is a let down that we cannot plan our walks on a Sunday. We will just make alternative arrangements instead
6 hours ago via mobile · Like · 2

Fyacebuk Polis asked a similar question.

Fyacebuk Polisposted toGo North East
6 hours ago
Does anyone know if the train from Newcastle to Hexham running tomorrow will have WiFi?
Like ·

Percy Main trains dont have wifi between newcastle and hexham only the tynedale express and the ten
5 hours ago · Like

Fyacebuk Polis Thanks Percy. The tynedale express doesn't have WiFi on a Sunday. The Go North East person told myself and Ken Kennedy earlier on. Looks like we are stuck in the house because it is awkward getting to Durham from our house on a Sunday. Mrs Polis asked if we could go to see the Great North Run at South Shields, but the bus we would have got there does not run either. We are at the mercy of Go North East Percy and I am not too keen on it! Help us Percy, help us
5 hours ago via mobile · Like

Percy Main am sure i read somewhere that tynedale express has wifi on buses and my friend who drives them also said they have wifi too
5 hours ago · Like

Fyacebuk Polis They do normally. But on a Sunday there is a little yellow bus that does the route instead of the normal bus. Who is your friend? Next time I get it, I will tell them I was speaking with you
5 hours ago via mobile · Like

Percy Main his name was mark but im friends with drivers in all depots
5 hours ago · Like

Fyacebuk Polis What is he called now? Has he changed his name, just with you saying he was Mark. I don't know him, but will ask about and tell them Percy was asking after him
4 hours ago via mobile · Like

Percy Main thanks he said his name was mark but sumtimes drivers lye to me about stuff
4 hours ago · Like

Fyacebuk Polis Ah ok. Sorry to hear they lie about you. Maybe they hear rumours and tell you thinking the rumours are true? I just heard a rumour about Quaylink fares increasing.
4 hours ago via mobile · Like

Harold Bishop i have wifi in my coffee shop if Mrs Polis is near ramsey street any time soon
4 hours ago · Like

Fyacebuk Polis You can have her Harrold. She is no looker like Madge was, but if you like banana bread and date loaf, she is a keeper. She mentioned about setting up an account on here but has not got round to it yet
4 hours ago via mobile · Like

Harold Bishop i only sell victoria sponge sorry
4 hours ago · Like

Fyacebuk Polis I'm not asking to pimp her out Harold. Although after a sherry or two, she is just as good as Mrs Sponge!
4 hours ago via mobile · Like

Ken Kennedy She is better.
3 hours ago · Like

And in other news, Andy Clifford tries to explain his traffic updates.

Andy Cliffordposted toGo North East
6 hours ago
A193
A193 New Bridge Street Byker, westbound between B1600 Crawhall Road and B1600 Clarence Street
A193 Tyne And Wear - A193 New Bridge Street in Byker partially blocked and very slow traffic westbound between the B1600 Crawhall Road junction and the B1600 Clarence Street junction, because of an accident. Congestion to Byker East Roundabout.
Updated 31 minutes ago
Like ·

Harold Bishop whats the point in this crap ????
4 hours ago · Like

Andy Clifford To help
2 hours ago · Like

Leyland Olympian Which services are affected by this disruption Andy?
39 minutes ago · Like

Andy Clifford Any that service byker and in general gees don't post for sakes of it u thanked I'd murdeted someone it's to help gees
12 minutes ago · Like

Harold Bishop Could you repeat your previous post in English please?
2 minutes ago · Like

Isn't Harold Bishop a character on Neighbours?