(29 Dec 2015, 6:05 pm)S813 FVK wrote Mind Jesmond better be given a spare bus to MAX specification - i don't see why passengers should have to have a bus below the specification becaue a road is closed. Maybe one of the Ashington B7s (7412 etc)?
(04 Jan 2016, 12:51 pm)Jimmi wrote PB0002717/366 - ARRIVA DURHAM COUNTY LTD, 1 ADMIRAL WAY, DOXFORD INTERNATIONAL BUSINESS PARK, SUNDERLAND, SR3 3XP
Variation Accepted: Operating between East Rainton and Easington Lane given service number 168 effective from 28-Feb-2016. To amend Route and Timetable.
(04 Jan 2016, 8:37 pm)BusLoverMum wrote That one's new to me. Does it just do East Rainton - Hetton le hole, at the moment?
(04 Jan 2016, 8:41 pm)Jimmi wrote 168 is a Nexus contracted service operated by Arriva, serving East Rainton and Hetton-le-Hole.
Current timetable.
http://www.nexus.org.uk/sites/default/fi...090614.pdf
(04 Jan 2016, 8:41 pm)Jimmi wrote 168 is a Nexus contracted service operated by Arriva, serving East Rainton and Hetton-le-Hole.
Current timetable.
http://www.nexus.org.uk/sites/default/fi...090614.pdf
(04 Jan 2016, 8:43 pm)Dan wrote Photo of the 168 service taken last summer:
Arriva North East: 221 / V221PCX by Daniel Graham, on Flickr
(04 Jan 2016, 8:43 pm)Dan wrote Photo of the 168 service taken last summer:
Arriva North East: 221 / V221PCX by Daniel Graham, on Flickr
(04 Jan 2016, 8:49 pm)BusLoverMum wrote Ah, cheers. I made the mistake of trying to find it on the Arriva site and just got a load of nonsense.
(04 Jan 2016, 9:00 pm)Jimmi wrote Any excuse to plug your Flickr(mind I'm probably worse than you!)
That blind, with it's thin text is annoying me. Fortunately 1762's display wasn't showing it like that when I photographed the service. I'm pretty sure it still has that now messy looking advert and has done for some time!
Arriva North East: 1762 / NK05 GVZ by Jimmi's Transport Photos, on Flickr
168 is normally allocated MPD 1766 with 1762 often appearing when 1766 is VOR or on the 61/62.
I just tried searching 'arriva north east 168 timetable' on Google but got nowhere, so I ended up searching 'nexus bus timetables. then found it from there. Incredibly poor that the timetable doesn't appear to be on Arriva's website.
(04 Jan 2016, 8:37 pm)BusLoverMum wrote That one's new to me. Does it just do East Rainton - Hetton le hole, at the moment?
(29 Dec 2015, 7:35 pm)Dan wrote Make the most of your no-quibble money back guarantees, folks!
(05 Jan 2016, 11:26 am)LeeCalder wrote Surely that's not the case though?
The company can't give money back when it services beyond their control.
They've attempted to counter balance delays by adding an extra bus in, which will obviously be costing the company money to operate.
At least the X12 ran to timetable yesterday, Rob the security guard at Durham Bus Station outlined a 45 minute gap in 21 services. He labeled it a "Black hole", with services heading to Newcastle but not returning!
(05 Jan 2016, 11:26 am)LeeCalder wrote Surely that's not the case though?
The company can't give money back when it services beyond their control.
(05 Jan 2016, 2:13 pm)Adrian wrote This is what happens when you promote something as 'no quibble' though. If you ask for your money back, they can't say no, otherwise it'd be 'quibbling'...?
It's a stupid guarantee anyway, and one full of flaws.
(05 Jan 2016, 2:33 pm)Dan wrote My original point exactly. Other operators have schemes in place to offer compensation in the form of vouchers, but don't brand it as 'no-quibble'. They wouldn't have the same problem that Arriva could potentially face.
As the shuttle bus is numbered 'X12', like the normal MAX specification service, it'd surely be worth trying to complain about the lack of a MAX-spec bus operating the service between Gateshead and Low Fell!
(05 Jan 2016, 2:39 pm)GX03 SVC wrote The shuttle bus X12 should have really been numbered as temporary route - 112. This avoids confusion to passengers, which will be wanting to go to either Durham and Newcastle, and also reinforces the fact that it isn't a Max service.
The no-quibble money back guarentee is open to misuse, and has been. Promoting misuse (as a few posts up) on a public forum is embarrassing to members and bus companies alike.
(05 Jan 2016, 3:09 pm)Davie wrote Well... Arriva Northumbia had any sense that would have done that, or something similar.
(05 Jan 2016, 2:39 pm)GX03 SVC wrote The no-quibble money back guarentee is open to misuse, and has been. Promoting misuse (as a few posts up) on a public forum is embarrassing to members and bus companies alike.
(05 Jan 2016, 4:57 pm)Adrian wrote That's the problem with it. There's actually no way to misuse the guarantee, as there's no terms and conditions associated it. I stand by what I say though - it's a stupid guarantee and it's full of flaws.
(05 Jan 2016, 2:06 pm)scania driver wrote Constant shuffling of the pack ! Every six or so months just as the punters are getting "used" to things its all thrown in the mix under the auspicies of making services more reliable and listening to what customers want. Want we want is consistency. When I was first introduced (OK this is a few years ago) we had in East Cleveland what I would call a complete bus service. Services ran between Redcar and Lofus with connections to Lingdale and Saltburn; and through fares. The whole thing ran like clockwork. Then there was the services between Loftus and Middlesbrough with extensions to Whitby. Again it ran like clockwork and hey they used to have to duplicate services on a weekend to cope with demand. OK so I reminise (and dream probably) but what do we have now with this continual tinkering in what is, in essence, the objective of saving money and resources. Take for example the recent shuffling of services X66/67 to remove service 6. It's got little to do with what customers want.Well that couple of quid does add up, if you make the journey from Hartlepool to Darlo regularly and it's just over 2 hours via Stockton from town centre to town centre.
On another theme, and one I've wanting to bring to the table for a while. For my sins I'm living in Hartlepool at present with all my friends etc in Middlesbrough, Redcar and Darligton (Arrivaland) I was amazed to find there was/is no direct (fast) between Pool and Darlington; 3 hours either way via either Peterlee or Durham is unthinkable. Then there is the cost factor isn't there? We know Stagecoach NE hold sway across here so we have 2 fares if I want to go to Darlington, or face the ordeal of travelling Arriva via the aforementioned points on a Day Ticket, same going to Redcar, Saltburn or Whitby. Yes we have the Explorer tickets but that only shaves a couple of quid of the cost and does nothing re the time involved. All I'll say is roll on the day I can draw my pension.
(29 Dec 2015, 7:35 pm)Dan wrote Make the most of your no-quibble money back guarantees, folks!
(05 Jan 2016, 5:07 pm)Dan wrote I can only reiterate what Adrian has said above, though I feel the need to question what you mean by the 'embarrassing to bus companies' remark?
(05 Jan 2016, 7:35 pm)GX03 SVC wrote Above comment promotes unnecessary use of the no-quibble money back guarantee.
Not like you could claim as temporary shuttle services and other factors that are not Arriva issues, mean that the claim would be rejected.
It makes the forum look silly with remarks like that, in my opinion.
(05 Jan 2016, 7:35 pm)GX03 SVC wrote Above comment promotes unnecessary use of the no-quibble money back guarantee.
Not like you could claim as temporary shuttle services and other factors that are not Arriva issues, mean that the claim would be rejected.
It makes the forum look silly with remarks like that, in my opinion.
(05 Jan 2016, 7:35 pm)GX03 SVC wrote Above comment promotes unnecessary use of the no-quibble money back guarantee.
Not like you could claim as temporary shuttle services and other factors that are not Arriva issues, mean that the claim would be rejected.
It makes the forum look silly with remarks like that, in my opinion.
(05 Jan 2016, 7:39 pm)LeeCalder wrote If I'm honest, I agree.
It's a shuttle which has been provided for the benefit of the passengers.