Quite happy with my result
RE: Anything and Everything
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Stuart Smith > Go North East
I'm sick of having to wait for the number 4. Every day since you launched it the service has been running in 3's.
Today I waited 40 minutes for one, where 4
buses pulled in to Heworth all at the same time.
Despite this waiting time, not a single one left until 10 minutes later, and guess what... 3 of them all left IN SERVICE at the same time.
Before you blame the roadworks, why don't you do something about it? You can easily avoid it by diverting through Leam Lane or Whitemare Pool.
Its ongoing for many more weeks yet you are just letting the service slip to an unacceptable level. Every single day, at any time I want to travel there is always a huge wait for the bus, usually half a hour.
(On an unrelated note, can you please review your zone boundaries? The red and purple zones join at Whitemare Pool. No bus stops there anymore. Could you move the boundary over to the nearest active bus stop, in Wardley? People going from Wardley across to South Shields, Boldon, Sunderland etc are having to pay for a 2 zone ticket because of the
boundary being somewhere that no bus goes
anymore)
5 hours ago Like · Comment
Why does my little work bus insist on blasting the old 60's and 70's tunage at this friggin time in the morning......and to top of it ya always get one goon singing along to it! Cliff Richard 'we all going on a summer holiday'......get me off this bus, like now!!
(16 Nov 2013, 9:04 pm)andreos1 wrote Has anyone seen the GNE responses on their fb page today?
If I didn't know better, I would have guessed they had given Clifford a job :s
(16 Nov 2013, 10:08 pm)aureolin wrote I hadn't, but am having a good chuckle now.
I particularly like the attached post. What's a ket card? Is that some sort of pre-paid card that you can send your bairns down the shop with for them to buy some 20p mix ups? Or is it a more convenient method for vets to purchase horse tranquilliser?
Go North East
If you want to email us we can show you a copy of the GPS
Like · 1 · 19 minutes ago
(15 Dec 2013, 11:00 am)andreos1 wrote I thought about raising this last night, but didn't for (hopefully) obvious reasons.
When the lad was knocked down on Old Durham Road last night, the GNE page started getting posts, queries and complaints regarding missing buses, lack of communication, passengers being diverted without anyone knowing etc.
There were only a couple of posts, but one of them turned a bit bitchy and has since been removed.
Isn't it now the time (with plenty of justification) for out of office access to the site, from the depot?
The depot knew about the closure, drivers knew, yet the most important aspect of the business (passengers) didn't.
The reputation GNE have for missing buses and poor communication, passengers being delayed, having to walk miles in the dark/cold, ended up dominating discussion until posters were informed by other passengers in the know.
If it happened during the day (as it did in Ryhope or the countless times in Newcastle), passengers would have been made aware.
Whilst pointing all of this out, hopefully it takes nothing away from the most important thing in this and that is poor lad who was knocked down.
Hopefully he makes a full recovery.
(15 Dec 2013, 12:46 pm)aureolin wrote Customer services are kept in the dark most of the time. I'm pig sick of seeing this "have you managed to travel yet?" response to people asking where missing buses are.
(15 Dec 2013, 1:50 pm)andreos1 wrote Arriva have had at least two out of hours updates (presumably from the depot) since the official arriva person logged off at 17:03 on Friday night.
The incident last night will have affected Gateshead, Washington, Chester, Deptford and Winlaton.
Yet, not one person in those depot's have the ability to notify passengers of delays, diversions etc.
That then led to the discussions on the fb page last night, potentially causing offence to the lad and his family.
Seriously, how hard can it be for something like this to be implemented?
It won't be the first road closure beyond office hours and it won't be the last.
Edit: story of said collision www.bbc.co.uk/news/uk-england-tyne-25391373