(23 Jul 2022, 2:25 pm)Ambassador wrote The daily larger than usual gap on the 21 has gone out,Is it a larger gap than usual though if this has been daily for weeks/months. Personally I think "We are currently experiencing the same massive gaps between busses on the 21 as we have for a long time now, but don't worry we aren't going to tell you about them in advance like all other services because that would mean admitting how woefully inept we are, good luck." Sounds far better.
(23 Jul 2022, 4:15 pm)F114TML wrote Do they not put the (through the day) cancellations on the 21 up, and say "larger gap" when there's disruption, because they advertise it as a 'turn-up and go' service between Newcastle and Chester, at least on the PDF timetable?
(23 Jul 2022, 4:15 pm)F114TML wrote Do they not put the (through the day) cancellations on the 21 up, and say "larger gap" when there's disruption, because they advertise it as a 'turn-up and go' service between Newcastle and Chester, at least on the PDF timetable?It’s not in Durham, though, with the result that we stood like utter twits, waiting for the phantom 21 that, according to the app, was working its way down Front Street, this morning. No twitter acknowledgement of that gap. It was only after searching for it on bus times that I realised that we had been duped.
(23 Jul 2022, 4:51 pm)BusLoverMum wrote It’s not in Durham, though, with the result that we stood like utter twits, waiting for the phantom 21 that, according to the app, was working its way down Front Street, this morning. No twitter acknowledgement of that gap. It was only after searching for it on bus times that I realised that we had been duped.
(23 Jul 2022, 4:15 pm)F114TML wrote Do they not put the (through the day) cancellations on the 21 up, and say "larger gap" when there's disruption, because they advertise it as a 'turn-up and go' service between Newcastle and Chester, at least on the PDF timetable?The Traffic Commissioner has rules for turn up and go services such as there must be six or more journeys in 60 minutes. Also the interval between consecutive services should not exceed 15 minutes.
(23 Jul 2022, 6:44 pm)GuyParkRoyal wrote The Traffic Commissioner has rules for turn up and go services such as there must be six or more journeys in 60 minutes. Also the interval between consecutive services should not exceed 15 minutes.How many passengers know the traffic comissioner even exists, or how to contact them, though?
Go North East are failing on both measures and dissatisfied passengers should be informing the Traffic Commissioner so that the so called competent persons named on the operators licence are held to account.
(23 Jul 2022, 6:44 pm)GuyParkRoyal wrote The Traffic Commissioner has rules for turn up and go services such as there must be six or more journeys in 60 minutes. Also the interval between consecutive services should not exceed 15 minutes.There probably is according to the scheduled cancellation list.
Go North East are failing on both measures and dissatisfied passengers should be informing the Traffic Commissioner so that the so called competent persons named on the operators licence are held to account.
(23 Jul 2022, 9:50 pm)Ambassador wrote We genuinely do need a charter for passengers that protects them and recompenses them, within reason.I agree and have said as much in the past.
Say I’m travelling to Durham with LNER. If they cancel my train or delay me excessively, I get a refund, or if it’s the last train, alternative travel, I’m protected by a national framework.
If I have a day ticket or an annual/weekly/monthly the 21 is cancelled to Durham or I’m waiting an hour or if my last bus is cancelled…I get zip and that has to change.
We have multi billion £ PLCs and others taking the piss out of passengers, happily clawing tax payers money in but abandoning people.
(23 Jul 2022, 9:50 pm)Ambassador wrote We genuinely do need a charter for passengers that protects them and recompenses them, within reason.
Say I’m travelling to Durham with LNER. If they cancel my train or delay me excessively, I get a refund, or if it’s the last train, alternative travel, I’m protected by a national framework.
If I have a day ticket or an annual/weekly/monthly the 21 is cancelled to Durham or I’m waiting an hour or if my last bus is cancelled…I get zip and that has to change.
We have multi billion £ PLCs and others taking the piss out of passengers, happily clawing tax payers money in but abandoning people.
(23 Jul 2022, 11:02 pm)Adrian wrote The short notice cancellations has excelled itself for tomorrow: cancelling journeys that no longer exist in the timetable!
It looks like the entirety of the X1 and 4 cancellations list is based on the pre-24th July timetable (see attached). Others may be the same, but I've not checked, as I was only trying to plan what to avoid for tomorrow.
(24 Jul 2022, 9:28 am)Rob44 wrote Ive got a question. the following journeys are canceled on the 28b todayWhen I've seen it in the past, both the inbound and outbound journey havent operated, but only one of the trips listed.
Go North East 28B:
From Newcastle 17:10
From Kibblesworth 12:43
I think this interworks with the 28? My question though is what happens to the bus and the driver who would get to Newcastle at 1240 to run the now canceled 28b to kibblesworth. Do they put it nOT IN SERVICE and drive to the depot?
(24 Jul 2022, 11:08 am)Adrian wrote When I've seen it in the past, both the inbound and outbound journey havent operated, but only one of the trips listed.Yes that make sense i suppose . it looks like the 28 from chester le street is canceled at 1605 meaning the 1710 28b is cancelked back to kibbkls worth. but how come the 1815 28b back to town isnt canceled as that should be the bus that does the previuos service? Or am i getting confused?
Importantly, I think both of those services are now fully secured by Durham County Council, so make sure you report the non-running to them directly.
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(24 Jul 2022, 4:54 pm)Ambassador wrote At least Nexus and DCC will get a few quid back from the 25 and 28 cancellations.
To their credit they’ve managed to cancel a 28 that doesn’t actually exist (assume they meant 28B at 19.35)
(21 Jul 2022, 7:29 pm)Dan wrote Why would they? Go North East will be over-staffed from 24 July.
The only site that won't be is Washington, and drivers from other depots will be loaned to assist to minimise lost mileage here.
(24 Jul 2022, 6:55 pm)omnicity4659 wrote There's still over 100 pre-planned cancellations from depots other than Washington.How many staff does that 100 journeys equate to? How many spare drivers are carried to allow for sickness? What percentage sickness is budgeted for compared to the sickness rate now?
Does Go North East consider not having enough drivers to cover 100 journeys as "over-staffing", or is this more twaddle from the spin machine?
(24 Jul 2022, 9:45 pm)Unber43 wrote The cancellations since the changes haven't really been that bad, other than a few services cancelled after each other, but what about the 60 odd contracts GNE have won?It’s literally been a day and we all know the publicised changes vs the actual changes are a whole other thing…
I think it might have been 61 either school contracts or all contracts together, they will need roughly about 80 drivers for all these, services are still being cancelled from all depots if not most. Where are they going to find the drivers are they going to be able to get 80 drivers, although I'd imagine services like the 83A & 92 will be operated by a bus before it goes into the actual daily services.
