Disruptions and driver shortages
Disruptions and driver shortages
Just throwing it out there, but in the age of technology and vehicle tracking, should a customer need to complain and provide details of huge gaps in service/missing buses? Wouldn't this be a case of telling the operator what they already know?
I'd like to think operators use the information proactively to improve service, rather than waiting for someone to point it out to them.
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OI got the 28b to town and people weren't getting on and looked to be waiting for an angel! Only me and the crocodile on the bus most of the way back but loads standing at the 21 stand at GATESHEAD. Obv these could be going to Birtley CLS etc but i bet a pound some of them could have got the 28b and would have if it served the same stop at GATESHEAD M
(08 May 2023, 8:35 am)Adrian Just throwing it out there, but in the age of technology and vehicle tracking, should a customer need to complain and provide details of huge gaps in service/missing buses? Wouldn't this be a case of telling the operator what they already know?
I'd like to think operators use the information proactively to improve service, rather than waiting for someone to point it out to them.
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(08 May 2023, 8:35 am)Adrian Just throwing it out there, but in the age of technology and vehicle tracking, should a customer need to complain and provide details of huge gaps in service/missing buses? Wouldn't this be a case of telling the operator what they already know?
I'd like to think operators use the information proactively to improve service, rather than waiting for someone to point it out to them.
Sent from my SM-G965F using Tapatalk
(08 May 2023, 4:55 am)pbjd Believe that’s just 6359 having tracking issues rather than gaps in service.I think 6359 was having tracking issues last week as well, I'm sure it was tracking on the q3 and the X21 at the same time, then completely disappearing for a bit
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(08 May 2023, 4:55 am)pbjd Believe that’s just 6359 having tracking issues rather than gaps in service.I think 6359 was having tracking issues last week as well, I'm sure it was tracking on the q3 and the X21 at the same time, then completely disappearing for a bit
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(08 May 2023, 10:30 am)Ianthegoon Call me cynical, but these days I'd be more concerned that some companies would take a lack of complaints to mean that they'd got away with providing a shoddy service .....
(08 May 2023, 10:30 am)Ianthegoon Call me cynical, but these days I'd be more concerned that some companies would take a lack of complaints to mean that they'd got away with providing a shoddy service .....
(08 May 2023, 4:55 am)pbjd Believe that’s just 6359 having tracking issues rather than gaps in service.Well, we weren't going to let the Angel due to leave ES at the same time go without us, just in case!
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(08 May 2023, 4:55 am)pbjd Believe that’s just 6359 having tracking issues rather than gaps in service.Well, we weren't going to let the Angel due to leave ES at the same time go without us, just in case!
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Q3 to Wallsend due at the Law Courts at 17:15, was tracking as far as Market Street East, then disappeared. No word from GNE either. Be interesting to know if A) Nexus still pay for a part funded service that doesn't complete it's journey, and B) if GNE actually report non-runners to Nexus.
(10 May 2023, 6:55 pm)Unber43 It seems the X39 which comes of the Q3, the 8:25 is always late getting into the Cobalt for after 9am.
That needs to be changed.
(10 May 2023, 6:55 pm)Unber43 It seems the X39 which comes of the Q3, the 8:25 is always late getting into the Cobalt for after 9am.
That needs to be changed.
Today GNE 65 left at 7:20, there was not another one leaving Seaham till 10:13. three hours without a bus service. I'm sorry but that is an absolute fucken disgrace. One of my friends almost missed their exam for 11, luckily they managed to get a lift but it's not the point.
(23 May 2023, 5:21 pm)nova347 Today GNE 65 left at 7:20, there was not another one leaving Seaham till 10:13. three hours without a bus service. I'm sorry but that is an absolute fucken disgrace. One of my friends almost missed their exam for 11, luckily they managed to get a lift but it's not the point.It was actually 10:43
(23 May 2023, 5:21 pm)nova347 Today GNE 65 left at 7:20, there was not another one leaving Seaham till 10:13. three hours without a bus service. I'm sorry but that is an absolute fucken disgrace. One of my friends almost missed their exam for 11, luckily they managed to get a lift but it's not the point.It was actually 10:43
(19 May 2023, 9:53 pm)Ambassador Yeah the X39 changes are causing no end of headaches staffing wise. The removal of the 4.30ish service and its replacement with a barely used 6pm run means everyone wants to leave the office by 4pm to catch the first X39.The 309 isn't that much longer than what it was pre March other than serving High Farm.
The extended journey times on the 309/7 are equally painful. Better service for residents but worse for commuters into Cobalt…hand gives and takes away
(19 May 2023, 9:53 pm)Ambassador Yeah the X39 changes are causing no end of headaches staffing wise. The removal of the 4.30ish service and its replacement with a barely used 6pm run means everyone wants to leave the office by 4pm to catch the first X39.The 309 isn't that much longer than what it was pre March other than serving High Farm.
The extended journey times on the 309/7 are equally painful. Better service for residents but worse for commuters into Cobalt…hand gives and takes away
(12 Jun 2023, 9:32 pm)F114TML Stagecoach Sunderland seem to be getting desparately short again. 48 minute gap on the 16 at one point today, although in fairness that includes a bus that was turned due to lateness.
(12 Jun 2023, 9:32 pm)F114TML Stagecoach Sunderland seem to be getting desparately short again. 48 minute gap on the 16 at one point today, although in fairness that includes a bus that was turned due to lateness.
(13 Jun 2023, 8:06 am)Unber43 See really buses should run late if there isn't one behind or one in front, or the one behind is like (say 15 mins service, 10-15 mins late)But then what happens when the driver runs out of hours? They just pull over half way along the route and get off?
(13 Jun 2023, 8:06 am)Unber43 See really buses should run late if there isn't one behind or one in front, or the one behind is like (say 15 mins service, 10-15 mins late)But then what happens when the driver runs out of hours? They just pull over half way along the route and get off?
(13 Jun 2023, 8:10 am)streetdeckfan But then what happens when the driver runs out of hours? They just pull over half way along the route and get off?
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(13 Jun 2023, 8:10 am)streetdeckfan But then what happens when the driver runs out of hours? They just pull over half way along the route and get off?
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Link below to the PSV375, which outlines driving and rest hours both under EU and GB
https://www.gov.uk/guidance/drivers-hour...r-vehicles
(13 Jun 2023, 8:13 am)Unber43 I think I can remember someone saying that some GNE driver trips without a break go over the legal driving hours.
(13 Jun 2023, 8:13 am)Unber43 I think I can remember someone saying that some GNE driver trips without a break go over the legal driving hours.
