(09 Jan 2019, 9:01 pm)Cock Robin wrote Think yourself lucky you got a bus!
It may be it wasn't a normal driver. Could have been a fitter or something that hasn't had public relations training.

Well it was a female in her late 20s maybe early 30s... One thing I must say is I feel sorry for Arriva, the embarrassment to their values of the customer being the prime objective to their business and the rude and aggressive behaviour from this so called driver is simply disgraceful and she knows not one thing about customer care. I think that Sapphire Care programme tought to Sapphire drivers should be rolled out to all staff as each service has Arriva's most precious cargo on-board.